Train with clarity.

1. Agreement, eligibility, and accounts

By creating an account, purchasing or restoring membership, scheduling or answering a test call, or otherwise using IZEM, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the service. You must be 18 or older and legally able to agree to these Terms.

Provide information that is accurate enough for safe personalization and keep it reasonably current. You are responsible for protecting your sign-in method and device, and for activity under your account. Do not share an account or attempt to move an entitlement to an ineligible account. Tell support@youraicoach.life promptly if you believe the account or active device has been compromised.

2. Members-only access

After onboarding, IZEM is a members-only service. Protected coaching, plan, progress, scan-analysis, Health, and recurring call features require an active entitlement verified by IZEM’s server. Account access, purchase and restore controls, privacy choices, support, and account deletion remain available without opening protected features. The limited onboarding test call described below is the only complimentary coaching exception when it is offered to an eligible account; it is not a general free tier.

Access can end or change when a membership expires, is canceled, refunded, charged back, transferred, or cannot be verified. A local app display or stale cache does not override authoritative entitlement status.

3. Memberships and purchases

Membership products, localized prices, currencies, billing periods, introductory offers, eligibility, taxes, renewal behavior, and cancellation terms are the offers currently shown by the Apple App Store or Google Play storefront for your account. IZEM does not promise that a free trial or introductory offer will be available. Review the storefront confirmation before approving a purchase.

Payment is charged by the applicable storefront. An auto-renewing subscription renews under the storefront terms unless canceled there before renewal; a fixed-term or non-renewing product ends according to the displayed term; and a one-time product follows the displayed purchase terms. An eligible introductory trial converts, renews, or ends exactly as shown by the storefront. Apple or Google—not IZEM—controls payment authorization and storefront refund decisions, subject to applicable law. IZEM does not receive your full payment-card number.

RevenueCat coordinates purchase and entitlement information, while IZEM’s server validates the recognized membership product and status before granting access. Use Restore Purchases while signed into the storefront account that made the purchase. A restore may take time or require support if the storefront, RevenueCat, or IZEM cannot reconcile the entitlement. Do not make a second purchase solely because verification is temporarily unavailable. A storefront refund, billing issue, expiration, or authorized entitlement transfer may remove access from the prior IZEM account.

When the app advertises live-coach voice time, a paid membership currently includes up to 300 minutes per monthly subscription usage cycle, with up to 15 minutes per call. An eligible introductory trial includes up to 15 minutes in total; the trial does not receive the 300-minute paid allowance. A connected call reserves its authorized time and any unused amount is returned only after IZEM confirms trusted server/provider usage and safely settles the reservation. The available balance shown by IZEM reflects these safeguards. A declined or missed incoming ring does not consume voice time or open an AI media session. These are maximum allowances rather than guaranteed consumption: provider availability, safety, security, abuse, capacity, or network safeguards can reduce availability. Unused voice time does not roll over.

Manage or cancel an active subscription through Apple or Google. Deleting your IZEM account does not cancel a storefront subscription. Deletion also does not itself create a refund.

4. One onboarding test call

When IZEM offers it, an eligible adult may choose one complimentary onboarding test call instead of immediately starting membership. The app requests microphone and notification permissions before scheduling the ring and may ask you to lock the phone to experience native incoming-call delivery. Delivery timing is approximate and depends on network, device, operating-system, and provider conditions.

The offer is account-limited and server-enforced. Every connected test session is limited to exactly three minutes, regardless of country, and does not unlock the members-only app or consume the paid 300-minute allowance. A missed or unanswered ring may remain retryable under the service rules; a connected test is not reusable. The call is not a promise that a trial, price, membership product, or future complimentary offer will appear.

5. AI processing and Apple Health

Personal AI features require the current, separate in-app AI-processing permission. When you choose an AI feature, relevant profile, prompt, plan, photo, or live-audio context is processed by a paid third-party AI service. This supports coach chats, plan generation and requested changes, live coaching, and selected meal, equipment, movement, chat, and body-progress images. You may withdraw the AI permission in Profile, which stops future personal AI processing until you choose again.

AI output can be incomplete or wrong. It may be repetitive, unavailable, unsafe despite safeguards, or unsuitable for your circumstances. Check important exercise, nutrition, allergy, injury, and health decisions yourself and with a qualified professional when appropriate. AI output is not guaranteed to be unique, and another user may receive similar material.

Apple Health is optional and read-only. Its local dashboard is separate from the default-off “Use Health with my coach” permission. If you enable Health coaching, only the selected minimized summary may support a relevant coach chat you start or a workout suggestion or adjustment you explicitly request. Text and requested-workout context is authorized and processed transiently by an IZEM Firebase function before reaching the paid third-party AI service. Voice calls do not receive Apple Health context in this release. Raw Health samples stay on your device, Health never changes a plan automatically, and it is never used for the onboarding test call. Full storage, retention, memory, and revocation boundaries are in our Privacy Policy.

6. Photos, scans, nutrition, and body information

You must have the right and permission to submit every photo. Body-scan photos must depict only you. Do not submit another person’s face, body, health information, or private environment without authorization. IZEM may reject content that is unsafe, unlawful, unrelated, or unsuitable for the selected feature.

Photo analysis is an estimate from visible information. A food photo cannot verify ingredients, portion mass, allergens, cross-contact, food safety, or dietary or religious compliance. A body or movement image cannot establish identity, health, pain, injury, muscle strength, body composition, medical status, or safe training volume. Use capture guidance and profile data, and treat results as approximate coaching information only.

7. Live coach calls and notifications

Live coach calls use microphone access and paid third-party AI processing. Incoming or scheduled calls may use Apple CallKit/VoIP delivery on iOS, or Google push and a short Twilio ringing connection on Android, before the separate AI coaching connection begins. Calls are intended only for sessions you request, schedule, answer, or explicitly enable.

You can change eligible notification and call settings in the app and revoke device permissions in system settings. Delivery can be affected by connectivity, device state, permissions, provider availability, battery controls, or operating-system behavior. No call, notification, emergency monitoring, or response time is guaranteed. IZEM cannot dispatch emergency services.

8. Your content and IZEM materials

You retain whatever rights you already have in text, audio, photos, and other content you submit. You give IZEM a limited, worldwide license to host, transmit, reproduce, transform, and process that content only as needed to operate, secure, support, and provide the feature you chose under these Terms and the Privacy Policy. This license ends when the content is no longer reasonably needed for those purposes, except where retention is legally required or remains temporarily within a provider’s disclosed lifecycle.

IZEM’s app, design, branding, software, prompts, curated exercise and food material, and other service content are protected by applicable intellectual-property laws. IZEM grants you a personal, limited, revocable, non-exclusive, non-transferable right to use the service for your own lawful fitness and wellness purposes while you are eligible. These Terms do not transfer IZEM’s ownership or give you a right to source code, service credentials, or another user’s content.

9. Acceptable use

• Do not bypass or manipulate age, membership, one-test-call, consent, quota, safety, active-device, purchase-verification, or security controls.
• Do not reverse engineer, probe, scrape, automate abusive traffic, introduce malicious code, obtain credentials, interfere with calls, or access another person’s account or data.
• Do not use IZEM to break law, exploit or harm someone, impersonate another person, violate intellectual-property or privacy rights, or create deceptive medical claims.
• Do not submit unlawful, abusive, sexually exploitative, or unauthorized sensitive content. Never submit content involving a minor to a body-analysis feature.

We may rate-limit, reject, investigate, suspend, or terminate activity reasonably believed to violate these Terms, threaten users or providers, create fraud or excessive operational risk, or be required by law.

10. Fitness, nutrition, and emergency safety

Exercise and changes in diet involve risk. Consider your experience, equipment, environment, recovery, allergies, injuries, conditions, medications, pregnancy, and professional advice before acting. Use safe form and suitable supervision, inspect equipment, and stop if you experience pain, dizziness, breathing difficulty, or another concerning symptom.

IZEM does not diagnose, treat, prescribe, monitor emergencies, provide medical clearance, or replace a physician, registered dietitian, mental-health professional, emergency service, or other qualified professional. For an emergency, contact local emergency services. For an eating-disorder, self-harm, or other crisis concern, seek immediate qualified human help rather than relying on the app.

11. Third-party services

IZEM depends on Apple, Google, Firebase, the paid AI processor, RevenueCat, Twilio, Sentry, and optional YouTube content. Their services may have separate terms and privacy rules, and their outages or account decisions can affect IZEM. App Store and Google Play terms govern their transactions. Optional external videos may open or play under YouTube/Google terms. IZEM is not responsible for third-party services beyond responsibilities that applicable law does not allow us to exclude.

12. Account closure, suspension, and service changes

You can sign out or delete your IZEM account from Profile. Account deletion revokes linked Sign in with Apple authorization where applicable and removes IZEM-held account data as described in the Privacy Policy. If a server-managed voice session already started, bounded account and call-control cleanup may wait for that non-extendable session window to close—no more than 15 minutes for a member call or exactly three minutes for an onboarding test call—and then retry automatically. IZEM does not issue a replacement voice session during that interval. Account deletion does not cancel App Store/Google Play billing, create a refund, or delete Apple Health records.

We may suspend or terminate access for a material or repeated breach, abuse, fraud, a security threat, a provider or legal requirement, or loss of a valid entitlement. Where reasonable and lawful, we will provide notice or a way to contact support. We may modify, replace, pause, or retire features as the service evolves. Material AI-disclosure changes require a fresh in-app consent choice before personal AI processing resumes.

13. Availability, disclaimers, and liability

IZEM is provided on an “as available” basis. We work to make it reliable and secure, but do not promise uninterrupted calls, notifications, purchases, restores, generated plans, AI responses, provider availability, compatibility with every device, or any particular fitness, appearance, weight, nutrition, or health result.

To the extent permitted by law, IZEM disclaims implied warranties and is not liable for losses caused solely by reliance on AI output, unsafe exercise choices, ignored allergies or professional advice, inaccurate information you supplied, unauthorized account use you failed to report, provider outages, or events outside reasonable control. You remain responsible for deciding whether and how to act on coaching information.

Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer rights that applicable law does not allow to be excluded or limited.

14. Applicable law and disputes

These Terms are subject to applicable law, including mandatory consumer-protection rules that apply where you live. They do not take away any right to use a regulator, court, or remedy that cannot lawfully be waived. Before starting a formal dispute, please contact support@youraicoach.life with enough detail for us to try to resolve it; this request does not shorten or waive any legal deadline or mandatory right.

15. Changes, reporting, and contact

We may update these Terms when the service or law changes. The effective and last-updated dates identify the current version. If a change materially affects your rights, we will provide notice where required. Continued use after an effective update constitutes acceptance only to the extent permitted by law.

If a response is unsafe, use the in-app report action or email support@youraicoach.life. Use the same address for Terms, accessibility, purchase-verification, or account questions.